Shipping & Returns
1. Delivery within Australia using Australia Express Post
The flat rate is $7 for order under $85, we provide free express shipping on order over $85.
Express Shipping should arrive next business day; however it may be best to allow two business days for delivery.
2. Delivery within New Zealand using Australia Standard and Express Post
The flat rate is $15 for standard shipping to New Zealand (most parcels arrive within 8-12 business days). The Flat rate is $25 for Express Shipping to New Zealand (most parcels arrive within 4-8 business days).
Your items usually will be shipped within 48 hours once you place your order online. The human hair wigs will take up to 10 business days to deliver.
Once we ship your order, we will email you confirmation along with a tracking number.
Return & Exchange Policy:
Unfortunately, we don't offer refunds due to health regulations except they have a manufacture fault.
SATISFACTION GUARANTEED! If you are not fully satisfied, you may exchange your purchase within 7 days for free. If you do not see anything else that you desire you will be issued store credit.
Exchanges may be made only if your product is eligible (Please see list below).
·The item must be returned in the original packaging with everything included.
·No cutting or any other chemical treatments.
·No shampooing or conditioning, curl and/or straightening, application of products including gel, creams, hairsprays etc.
All items will be inspected by our expert return/exchange department. We reserve the right to refuse the exchange of any items that have been worn, damaged, or had the tags removed.
Please note that the customer is responsible for the returning postage.
Please send all exchange items to:
Suite 210 Level 2
365 Little Collins St
Melbourne VIC 3000