Wig FAQs

Frequently Asked Questions

Choosing the Right Wig

Q: How do I choose the right wig?
A: If you are new to wigs, we recommend starting with a style close to your natural hair colour and length. You can also contact us for advice before placing an order.

Q: What is the difference between human hair wigs and synthetic wigs?
A: Human hair wigs look and feel more natural and can usually be styled with heat tools. Synthetic wigs are more affordable, easy to maintain and come pre-styled.

Q: Are lace front wigs more natural looking?
A: Yes. Lace front wigs are designed to create a more natural-looking hairline, making them popular for everyday wear and special occasions.

Hair Toppers

Q: What are hair toppers used for?
A: Hair toppers are designed to add volume or coverage to the top or crown area. They are suitable for women with thinning hair, fine hair or reduced hair volume.

Q: Are hair toppers the same as wigs?
A: No. A wig covers the whole head, while a hair topper covers only part of the head and blends with your natural hair.

Men’s Toupees

Q: Do you sell men’s toupees?
A: Yes. We offer men’s toupees and hair replacement options designed to create a natural everyday look.

Q: Are men’s toupees suitable for daily wear?
A: Yes. Many men wear toupees daily. The best option depends on your hair loss area, preferred style and maintenance routine.

Colour & Style

Q: How do I choose the right colour online?
A: We recommend choosing a colour close to your current hair colour. If you are unsure, you can contact us with a photo and we can help suggest a suitable option.

Q: Will the wig colour look exactly the same as the photo?
A: Colours may look slightly different depending on lighting, screen settings and product batch. We try to show colours as accurately as possible.

Shipping & Returns

Q: Do you ship Australia-wide?
A: Yes. We ship wigs and hair products across Australia.

Q: Can I return or exchange a wig?
A: Please check our return policy before ordering. For hygiene reasons, wigs and hair products usually need to be unused, unworn and in original condition to be eligible for exchange.

Melbourne Customers

Q: Are you based in Melbourne?
A: Yes. Shiny Way Wigs is a Melbourne-based wig business with many years of experience helping customers choose wigs, hair toppers and hair pieces.

Q: Can I get help choosing a wig?
A: Yes. If you are unsure which product is suitable, you can contact us before ordering and we will try to guide you based on your needs.